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Do you want to become the first point of contact for our customers in the wonderful world of the Product Media industry and do you have a minimum of 2 years commercial experience as Customer Service or Sales Support Representative? Are you a commercial, service-oriented talent with great communication skills and can you do this flawlessly in German and English? Then this is the right job for you!
To strengthen our Customer Care Center team we are currently looking for a fulltime Customer Service Employee. You will be based at the head office in Roelofarendsveen, the Netherlands and you report to the Director Customer Care Center.
As customer service representative, you will manage inquiries, order processing and after sales for our customers and be the bridge with our plant, purchasing teams (local and overseas) and vendors. Responsibilities are including but not limited to:
Inquiries/quotations: With a strong product interest and with customer’s needs in mind you will propose the right product/service to match.
Standard and custom projects: Navigating between ‘off the shelves’ items coming from our plant in Poland, and custom-made project, you will use your creativity and communication skills to get the best result in the most efficient way.
Pricing: Project pricing sensitive, you will propose options to meet the customer’s budgets.
Order processing & follow up until delivery: Responsible for the orders from beginning to end, you will handle the order processing (order entry), its accuracy, time line (including following on transportation and import if relevant), until completion and delivery into customers hands and until order paid.
After sales/complaint management: After sales and complaint management will be part of the responsibilities, in cooperation with the sales team and manager, in order to reach both customer and company’s objectives.
Other assignments can be given, such as:
Sales reporting and analysis;
Customer’s presentation;
Local travels to show/exhibitions or to customer.
You have commercial experience as Customer Service/ Sales Support Representative or a relevant similar role with a minimum of 2 years, a hands-on mentality and you work accurately. You are KPI and result driven and a strong and positive team player with a solution focused approach and a high quality standard of execution and delivery. Fluent written and verbal communication in German is mandatory for this position as well as knowledge of the English language. Besides that you have:
Excellent knowledge of MS Office (Outlook, Excel, PowerPoint and Word);
Knowledge/ understanding of (non-EU) export procedures and export documentation;
Pro-active and problem-solving mentality, eager to learn;
Strong listening and good communication/ commercial skills to understand customer needs;
A good dose of humor!
Besides a pleasant working atmosphere, a place to grow your talents, a flat organization with an open culture, where one’s own input and initiative is rewarded, we offer you:
Good salary that matches with the knowledge and experience you bring;
Annual bonus to celebrate our success, when we achieved our results;
Laptop and the option to work partially from home fully equipped and with extra budget for a good working place;
25 (or more) holidays, a premium-free pension, money to celebrate your birthday, travel allowance for every kilometer you travel and more;
Extensive learning and (personal) development possibilities, including a wide range of online courses via Goodhabitz;
Allowances to keep you fit and healthy, free fruit and every day different lunch options available at rock bottom prices;
A dynamic and inspiring world of product media products and gifts which you can buy in our own shop;
Never a dull moment!
We are bringing people a smile every day! Ever received a Moleskine notebook with your employer's logo on it, bought a T-Shirt or worn a bracelet at famous pop or dance festivals, received a coffee mug with an inspirational text or other printed gift? Big chance it came from PF Concept. In fact. Every day you probably come across something from PF Concept and that makes people happy. We are the European market leader with a revenue of >€ 250M in the dynamic and inspiring world of product media with top brands such as: Camelbak, Case Logic, Mepal, K’arst, Moleskine, Parker, Thule, Waterman and own labels such as Tekio and Elevate. A world that is changing rapidly and where developments such as speed, innovation, digitization and sustainability are extremely important. PF Concept is at the forefront of these developments. PF Concept, headquartered in the Netherlands (Roelofarendsveen), operates industrial printing, production and warehouse facilities in the UK and Poland, and we offer an extensive and unparalleled range of more than 10.000 different product media products. We operate business to business, so finished products find their way to end customers via one of our 15,000 resellers across Europe. PF Concept is part of the Polyconcept Group, the global market leader of product media products operating on five continents and selling to over 100 countries with a revenue up to $ 1 bln.
We have a clear vision, mission and values. We empower confidence and pride with every brand awareness to our customers and to you! Together with about 2,000 dedicated and enthusiastic team members in Europe we take pride in what we do and always strive to find the most innovative and creative solutions for our customers with sustainable and meaningful products. We have a number of competencies that belong to our (new) team members. First and most important one is that we put our (internal) customers central in our thoughts and actions and that we provide optimal support to them. We always go for the best performance and are curious about new opportunities and possibilities. Every day a little better and stronger than the day before, that is what we aim for. We are a reliable partner for our customers and each other. In addition, we think forward about what we do and want to do, but above all we also have a down to earth view of things. And last but not least: we are convinced that optimal cooperation and mutual respect is the best basis for our success. We also believe that everybody has a talent, no matter who you are, what you will do, where you come from or what identity or orientation you have. We offer you an open, equal and healthy working environment, in which you are stimulated and motivated to (further) develop your talents, offer growth opportunities and use your full potential. You are welcome!
That would be great! Send your CV and motivation to hr.nl@pfconcept.com and we will get in touch with you asap.