Do you want to become the first point of contact for our International Market customers in the wonderful world of the Product Media industry? Does it appeal to you to have daily contact with customers from for example South Afrika, Mauritius, the Middle East, Australia and (Central) Asia? Are you a commercial talent, a strong and positive team player and an expert at keeping customers satisfied with your administrative talent? Then we are looking for you! 

To strengthen our PCIM team (PF Concept International Market) we are currently looking for a full-time Customer Service Employee. You will be based in Roelofarendsveen, the Netherlands and you report to the Director Customer Care Center. 

In short, this is not just an average Customer Service position since it also includes order entry and aftersales. In combination with the interesting international market, involving export procedures, this makes it a very varied and unique position in which you can learn a lot. 

What are you going to do?

In this role you are responsible for customer-related day to day services such as order processing, pricing, invoicing, placing the inquiries and order into our ERP and follow up related to all issues concerning shipment and payment. You have good commercial skills to understand the customer needs. To ensure a smooth order flow and an efficient process with the customer’s satisfaction in mind, you will work closely with other departments within the company locally and internationally. Furthermore, also belong to your responsibilities:

• Communicating with customers on a daily basis, understanding the needs of the customer while targeting to ensure excellent services and support towards our customers;

• Monitoring the order process and making sure our products are delivered following our customer needs;

• Managing accurate complaint handling;

• Organizing appointments with customers for the Export director. 

Who are you?

You have commercial experience as Customer Service and a hands-on and problem-solving mentality. You are pro-active, eager to learn and a strong and positive team player with a solution focuses approach and a high quality standard of execution and delivery. Knowledge andunderstanding of (non EU) export procedures and export documentation is a plus. You also are or have:

• Fluent written and verbal communication in English is mandatory, knowledge of Russian for our Russian speaking customers in for example Kazakhstan and Azerbaijan;

• Excellent knowledge of MS Office (Outlook, Excel and Word);

• Strong listening and good communication skills;

• Accuracy.

Our offer to you!

Besides a pleasant working atmosphere, a place to grow your talents, a flat international, dynamic and sales-oriented environment with an open informal culture, where one’s own input and initiative is rewarded, we offer you:

• Market-based salary that matches with the knowledge and experience you bring;

• Laptop and the option to work partially from home fully equipped and with extra budget for a good working place;

• 25 (or more) holidays, a premium-free pension, money to celebrate your birthday, travel allowance for every kilometer you travel and more;

• Allowances to keep you fit and healthy, free fruit and every day different lunch options available at rock bottom prices;

• A dynamic and inspiring world of promotional usables and business premiums which you can buy in our own shop;

• Never a dull moment!

Who we are?

We are bringing many people a smile every day! Ever received a Moleskine notebook with your employer's logo on it, bought a T-Shirt or worn a bracelet at famous pop or dance festivals, received a coffee mug with an inspirational text or other printed gift? Big chance it came from PF Concept. In fact. Every day you probably come across something from PF Concept and that makes people happy.

We are the European market leader with a revenue of >€ 250M in the dynamic and inspiring world of product media with top brands such as: Camelbak, Case Logic, Mepal, K’arst, Moleskine, Parker, Thule, Waterman and own labels such as Tekio and Elevate. A world that is changing rapidly and where developments such as speed, innovation, digitization and sustainability are extremely important. PF Concept is at the forefront of these developments.

PF Concept, headquartered in the Netherlands (Roelofarendsveen), operates industrial decoration, production and warehouse facilities in the UK and Poland, and offers an extensive and unparalleled range of more than 10.000 different promotional products. We operate business to business, so finished products find their way to end customers via one of our 15,000 resellers across Europe.

PF Concept is part of the Polyconcept Group, the global market leader of product media products operating on five continents and selling to over 100 countries with a revenue up to $ 1 bln.

What do we stand for!

We have a clear vision, mission and values. We empower confidence and pride with every brand awareness to our customers and to you!

Together with about 2,000 dedicated and enthusiastic team members in Europe we take pride in what we do and always strive to find the most innovative and creative solutions for our customers with sustainable and meaningful products. 

We have a number of competencies that belong to our (new) team members. First and most important one is that we put our (internal) customers central in our thoughts and actions and that we provide optimal support to them. We always go for the best performance and are curious about new opportunities and possibilities. 

Every day a little better and stronger than the day before, that is what we aim for. We are a reliable partner for our customers and each other. In addition, we think forward about what we do and want to do, but above all we also have a down to earth view of things. And last but not least: we are convinced that optimal cooperation and mutual respect is the best basis for our success. 

We also believe that everybody has a talent, no matter who you are, what you will do, where you come from or what identity or orientation you have. We offer you an open, equal and healthy working environment, in which you are stimulated and motivated to (further) develop your talents, offer growth opportunities and use your full potential. You are welcome! 

Curious to meet us?

Send your application to hr.nl@pfconcept.com and we will get in touch with you asap.